Our technical support line is open from 7 a.m. to 7 p.m. central time to serve your technical needs. If you’re having difficulty with an online course or test, call 217-351-5076 ext. 2940 during these hours.
If you prefer, you can submit a technical support request via e-mail.
Whether you call or e-mail your request for technical support, please be prepared to provide the following information. It will greatly assist our technical support specialist in diagnosing your problem.
- The type of hardware you are using
- The operating system you are using
- The exact wording of the error message or the message number appearing on screen
- A complete description of what happened and what you were doing when the error message appeared
- An explanation of how you tried to solve the problem
- The type of browser you use
- Your modem speed