Please note that we will be performing important system maintenance for approximately 2 hours on 10/15/2019, starting at 7:00pm CDT, during which the system will be unavailable. We apologize for any inconvenience that this may cause you and we thank you for your patience during this time.


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American Youth Football & Cheer Coaches Education Center



For customer service questions

To place an order by phone, fax, or e-mail, please contact:


Human Kinetics Coach Education

1607 N. Market Street

Champaign, IL 61820

Phone: 800-747-5698 and select 1 from the voice menu

Fax: 217-351-2674



For implementation questions and customer service, please contact:

Mark Allemand

Marketing Manager

Human Kinetics Coach Education


For questions or comments regarding the introduction of the American Youth Football and Cheer Coaches Education Program or certification requirements, contact AYF:


American Youth Football and Cheer (AYF)


For questions regarding website or online course functionality


Our technical support line is open from 7 a.m. to 5 p.m. Central time to serve your technical needs. If you’re having difficulty with an online course or test, call 217-351-5076 ext. 2940 during these hours.


If you prefer, you can submit a technical support request via e-mail.


Whether you call or e-mail your request for technical support, please be prepared to provide the following information. It will greatly assist our technical support specialist in diagnosing your problem.


  • The type of hardware you are using
  • The operating system you are using
  • The exact wording of the error message or the message number appearing on screen
  • A complete description of what happened and what you were doing when the error message appeared
  • An explanation of how you tried to solve the problem
  • The type of browser you use
  • Your modem speed